Faq

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We place a lot of emphasis on subject-area expertise. Our editorial team includes physicians, PhDs, MDs, postgraduates, engineers, and even journal peer reviewers. Over 60% of our manuscript editors come from a research background. Depending on their academic qualifications and professional experience, our editors work within one of 20 editing Centers of Excellence (CoEs). The editors within each CoE have a high level of technical competency in that specific field of study and a detailed understanding of your subject, relevant writing conventions, and terminology.

All our manuscript editors and writers go through the Basic Editor Training (BET) program that has five standard modules and various customised programs. Our medical writers receive specific training in ICH–GCP, CONSORT, and ICMJE guidelines. In addition, all our editors also receive intensive English language training. They attend external training programs and workshops that offer updates on grammar, punctuation, and style for American and British English.

If you wish to make minor changes, you can send us the revisions through the “Submit Questions” feature in the online account. Alternatively, you can email the questions to us. If you need to add new content or rewrite many sections, we strongly recommend that you opt for re-editing support.

Your order may have been canceled due to one or more of the following reasons: (1) incorrect word count; (2) document access issues; or (3) your document was not in English. If your order has been canceled, you will be contacted by our Customer Care department for payment adjustment (in the case of incorrect word count) or refund.

No, we do not check your document for plagiarism. However, please note that plagiarism of any kind on any document—admissions, academic, business, or other—is strongly discouraged and can ultimately result in serious punishment by your college, university, company, or research institution. While we will revise any draft you provide us, ensuring factual accuracy and avoiding plagiarism is solely the responsibility of the author.

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